| Software Support Packages – Comparison Matrix |
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Choose your package
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for more information
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 This package is suited for Consumers and Home Professionals. It is not applicable to those who have an advanced configuration such as a network or server.
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 This package is suited for Home Office or Small Business users who do not have their own in-house server. |
 This is our ProActive support package which is designed for small to medium sized businesses who have their own network and servers.
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| Monthly prices start from: |
£16.25 |
£49.00 |
£120.00 |
| Name/Type of Package: |
CONSUMER &
HOME PROFESSIONAL |
BUSINESS LITE |
BUSINESS PRO |
| UK based support engineers |
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Support during working hours
09:00 – 17:00 / Monday to Friday |
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| Unlimited helpdesk support |
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| Unlimited remote access support |
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| Windows Applications / Operating System support |
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Procurement advice & equipment resellerNeed advice before buying computer equipment or an internet service? No worries, we would be glad to offer assistance.
We are resellers for the major technology companies and are able to provide very competitive pricing on Desktop/Laptop PC’s, Servers, Routers, Switches, Firewalls and Storage Arrays such as SAN and NAS devices. |
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Internet access configuration supportIs your computer connected to the internet? Perfect! We have this covered.
Although your choice of support package may not include support for a network or server configuration, we will however provide support for a computer which utilises a basic router/firewall/modem in order to access the internet. |
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| Patch & upgrade support |
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Add-on Hardware Maintenance to cover parts & labourFor an additional charge, you can add-on one our hardware support packages which will cover your PC and Server.
Parts and Labour are all inclusive.
Check out our hardware support packages under ‘Services‘ from the main navigation above. |
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| Peripheral support (e.g. printers & scanners) |
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| Administration of Google App ServicesWe will provide on-going management and configuration support for services provided by Google Apps. If you do not yet have Google Apps but would like it implemented, we can provide the installation at an additional cost. |
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| Backup management and configurationWe will provide support for your current backup regime. We will advise you of any issues we find and recommend more suitable solutions. Additional charges may apply if a new system or configuration is required. |
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| Network configuration supportIf you have two or more computers interconnected (e.g. via a Hub, Switch or Wireless Access Point) in order to send data between one another, then you need this support to be included within your package. |
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| Security & Anti-Malware managementSecurity and the threat of Malware (such as viruses and rootkits) should always be a concern for any individual or business that utilises a computer system. All of our engineers and technicians are aware of such risks and will ensure you are too. We will highlight any potential issues and work with you to find a practical solution. |
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| 3rd Party Application supportA 3rd Party Application would include an anti-virus product such as Kaspersky, a bespoke database, or an accounting package such as Sage. It would be impossible to support every application in existence but we would happily spend the time trying to help solve any issues you may have. We have advanced diagnostic systems which may help provide a clue as to the fault. We may even contact the software manufacturer directly on your behalf! |
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Package covers Servers
(e.g. File Servers & Domain Controllers) |
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| Active Directory configuration support |
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| Advanced Group Policy managementGroup Policies add centralised management of your network. With it you can make security and application changes which affect the whole network or only certain sections. If setup correctly it can add a great deal of benefit to the way your systems are managed and looked after. |
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| Microsoft Exchange Server supportMicrosoft Exchange is an amazingly powerful E-mail Server and is one that we highly recommend. We can provide regular maintenance ensuring the server is kept fully patched and operational. We can also provide administration services such as adding or deleting mailbox’s, increasing quota limits, or controlling who has remote access to their e-mail account. |
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ProActive Server MonitoringFor the majority of businesses it is vital to keep their I.T. systems online. Implementing network monitoring should be a priority as we believe prevention is better than cure.
We will regularly check over your network and perform updates as and when required. Performing regular maintenance can help prevent faults before they arise. |
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| Network Infrastructure assisted supportYour network infrastructure is more than just your workstation or server. It is everything else that goes with it such as your switches, routers, firewalls, cabling and even your external service contracts. Think of us as your outsourced I.T. Department. We will help to resolve any issues and, if required, will work on your behalf to manage the resolution. |
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| On-site Engineer / Support |
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| E-mail management and support |
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Disaster Recovery PlanDisaster Recovery is the method in which you are able to get your systems back online to resume standard operating should a disaster or major technical fault occur that renders your systems and/or data inoperable.
For a one-off charge we can create a bespoke disaster recovery plan and implement systems which are ready for such an event. |
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| Detailed Network AuditAll of our software support packages requires a network audit as part of the setup cost. This ensures we are fully aware of your current setup in terms of physical equipment/connections and software configuration. It is also extremely important to your business. You will have written documentation which details how everything is put together including all of the Administration account passwords. |
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| 24/7 support, 365 days a year |
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| All packages are ex VAT, a minimum of 12 months and subject to our Terms and Conditions. |
