Packages

Hardware

Support Packages

 silver package gold package platinum package platinum plus package
Annual prices start from: £59.95 £72.95 £78.95 £89.95
Name/Type of Package: SILVER GOLD PLATINUM PLATINUM PLUS
Covers your hardware in case of failure green tick green tick green tick green tick
Multi-vendors supported green tick green tick green tick green tick
Includes parts and labour,
No Hidden Fees		 green tick green tick green tick green tick
Mainland UK coverage &
Multi-Site Service		 green tick green tick green tick green tick
Support during working hours
09:00 – 17:00 / Monday to Friday		 green tick green tick green tick green tick
Extended hours support
08:00 – 00:00 / Monday to Friday		 red sign green tick green tick green tick
Replacement unit if unable to fix red sign green tick green tick green tick
Suitable for businesses &
business equipment		 red sign green tick green tick green tick
24/7 support, 365 days a year red sign red sign green tick green tick
Fix within 16 hours green tick N/A N/A N/A
Fix/Replace within 12 hours green tick N/A N/A
Fix/Replace within 8 hours green tick N/A
Fix/Replace within 4 hours green tick
All packages are ex VAT, a minimum of 12 months and subject to our Terms and Conditions.

KEY

 green tick Included within package. red sign Not Included within package. N/A Superceeded by increased SLA.