Business Continuity
Value Added Approach
Planning for disaster has undergone significant change over the last couple of years. As the risk of naturally triggered disasters, coupled with an increasing number of human intervention led threats grows, organisations are thinking more comprehensively about how they can manage such events.
Traditionally, Disaster Recovery has been the realm of the IT Manager. Focus has been placed on IT recovery and facilities. With the advent of government legislation, disaster planning has moved up the strategic agenda to encompass a much wider remit than has historically been the case.
This new approach, Business Continuity Planning, encompasses a more complex set of considerations than recovery of technology and even the scope of technology requirements has increased. Now organisations require strategic planning that includes everything they need, to ensure the productivity of their people whatever the circumstance. As a result, they are looking for expert advice at a board level to assist them in planning for disaster, enabling a proactive approach to delivering continuity in their business activities in any event.
PGMS Business Continuity Services provides a comprehensive solution for strategic planning, including all IT and people related requirements as well as expertise in professional services.
Expert Support
When an organisation can no longer function effectively due to a crisis event, the degree to which any contingency plans actually work is critical. PGMS can offer a range of options to develop the optimum plan for each individual organisation.
Our Professional Services teams can give expert advice on how to formulate a Business Continuity plan and support your customers in regular testing and maintenance of the plan to ensure its continued relevance to a changing business environment. Our approach to risk assessment includes, as standard, an annual service risk statement outlining any issues that might affect the status of your business continuity plan.
With considerable technical experience, we are able to design the most appropriate architecture and work with you to transfer the relevant skills and expertise to ensure effective ongoing management.
Regularly testing the plan is of paramount importance to ensure its effectiveness. The PGMS Managed Rehearsal Offer enables your customer to prove the plan on a scheduled basis to highlight any modifications needed.
In the event of a crisis, invoking the plan is critical. PGMS Professional Services can support you with appropriate training and advice to ensure the smoothest possible transition when an incident occurs.
Technology Availability
Whatever the incident, PGMS Business Continuity Services provide a full service portfolio for all IT Recovery needs.
For simple failovers we are able to ship replacement equipment and, where necessary, trained IT personnel to site within pre-agreed timescales.
For larger or more complex situations we are able to deploy a fully equipped data centre and IT suite to your premises.
In many cases access to the information contained within the systems is as critical as the system availability. Our complete range of data centre solutions means that we can provide data centre space, offsite replication of critical data and duplicated failover systems for critical applications. These value added services enable your business to be operating as normal as soon as possible after an incident occurs.
Productivity Protection
Many crisis situations affect more than the IT infrastructure. If staff cannot continue to work effectively, further risk to revenue and customer satisfaction is likely. PGMS Workspace Recovery Options provide a comprehensive set of solutions to meet your likely needs in the event of disaster occurring.
From mobile office units to fully equipped, tailored dedicated offices we can deliver against even the most stringent of requirements. We can offer locations nationwide within a one hour travelling distance from most major conurbations, giving the flexibility you need to ensure workforce productivity in the event of an incident.
Flexible IT Recovery Options
Service Type Description
Relocatable Recovery Ship to site of Replacement IT & technicians
Mobile Recovery Replacement IT & D/C environment to clients’ site
Fixed Site Recovery Ready to restore systems at PGMS datacentres
Data Archive & Replication Offsite replication and archiving of critical data
‘B End’ Hosting Duplicated ‘live’ failover systems for critical services
Flexible Workspace Recovery Options
Service Type Description
Corporate Home Working Home Access to Corporate Voice & Data
Mobile Workspace 2 hour despatch of 20 seat Offices & IT Systems
Modular Workspace Demountable temporary offices
Syndicated Workspace 4 Hour Access to shared office facilities
Replication of critical Dedicated Workspace
Office facilities
Combined Service Locations
• 15 Purpose Built Centres
• 14 UK Business Districts
• Fully equipped – PC & Telephones & Call Centre Functionality
• 7,500 Recovery Positions
• 5,500 Syndicated Seats
• 2,000 Dedicated Seats
• 14 BC Rack Hosting Locations
• UK-Wide Interconnecting Data Network
• PLUS Mobile & fixed Office Recovery Services
• PLUS Mobile & IT Services